Returns Policy

At SaloNova Professional, we take pride in the quality and efficacy of our German-inspired hair care solutions. If you are not entirely satisfied with your purchase, we are here to help you with the process.

1. Return Window

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Eligibility for Returns

To ensure the safety and hygiene of our professional products:

  • Sealed Products: Products must be returned with the original seal intact. Due to the professional nature of our treatments (such as Nanoplastia and Botox) and styling range, we cannot accept returns for bottles or containers that have been opened or tampered with.

  • Proof of Purchase: A valid receipt, invoice, or proof of purchase is required for all returns.

  • Damaged or Defective Items: If you receive a product that is damaged or defective, please contact our support team immediately with photos of the package and the product.

3. Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned once the security seal is broken:

  • Professional Hair Treatments (Clarifying Shampoos, Re-Protex, etc.)

  • Hair Masks and Serums

  • Styling Waxes, Clays, and Sprays

  • Hair Building Fibers

4. Refund Process

Once we receive your item, our quality control team will inspect it and notify you of the status of your refund.

  • Approval: If your return is approved, we will initiate a refund to your original method of payment.

  • Timeline: You will receive the credit within a specific number of days, depending on your card issuer’s or bank's policies (typically 5-7 business days).

5. Shipping Costs for Returns

  • Customer Responsibility: You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to a mistake on our part (e.g., wrong item sent or defective product).

  • Non-Refundable: Original shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.

6. How to Initiate a Return

To start a return, please contact our customer service team with your order number and details:

  • Email: support@salonovaprofessional.com

  • Phone: +91 88822 97079

  • Address: D-154, Maya Puri, Phase II, New Delhi 110064

7. Professional Disclaimer

SaloNova Professional provides high-performance, professional-grade products. We do not offer refunds or returns based on "dissatisfaction with results" if the product was applied incorrectly or by an untrained individual. We highly recommend our chemical treatments be used by certified salon professionals.